Frequently Asked Questions

Brand and Products

Getting to Know Our Brand and Product Lineup

What makes Perfora different from other brands in the market?
Perfora stands out from other brands by prioritising simplicity and honesty. We focus on creating products that genuinely improve everyday life, without any hidden agendas. Our commitment to transparency and ethical practices ensures that you can trust us completely. With Perfora, you're not just buying oral care products—you're investing in a brand that puts your well-being first.
How often should I replace my toothbrush or toothbrush head?

As per dentists' recommendation, replacing brush heads every 3 months is crucial for optimal oral hygiene. This practice ensures maximum effectiveness in plaque removal, minimising the risk of cavities and gum disease. Embrace this advice as a proactive step towards preserving your radiant smile and safeguarding your overall oral health.

Do you offer a satisfaction guarantee or money-back guarantee?

Yes, we offer a satisfaction guarantee or money-back guarantee on all electronic items, with the duration varying from 15 to 30 days depending on the specific product. You can easily find the guarantee period specified on our product page. However, it's important to note that the money-back guarantee does not apply to personalized products.

Do you have a physical store location where I can try out products?

We don't have any physical store locations where you can try out our products. However, we have partnered with several stores, including Tata 1mg, where you can find and purchase our products. While we don't have a brick-and-mortar presence, our online platform and partnerships ensure convenient access to our quality products.

Do you offer customization or personalization options?

Absolutely! At our company, we understand the importance of personalization. That's why we offer customization options for our electric toothbrushes, enabling customers to add their names for that extra personal touch. Moreover, we regularly introduce exclusive offers where customers can customise or even build their product boxes according to their preferences. We're dedicated to enhancing your experience with our products by adding that special personal touch.

Shipping, Cancellation & Return

Our Policies on Shipping, Cancellation, and Returns

What are the shipping fees?
We offer a straightforward shipping fee policy to ensure your shopping experience is as convenient as possible:
    • For prepaid orders totaling ₹499 or more, enjoy complimentary delivery with no additional shipping fees.
    • Prepaid orders below ₹499 will incur a nominal shipping fee of ₹25.
    • For all Cash on Delivery (COD) orders, a shipping fee of ₹60 will be applied.

Rest assured, we strive to keep our shipping fees fair and transparent, allowing you to shop with ease and confidence.

How can I Track my shipment?

Track your shipment effortlessly by clicking the provided link and entering your order ID or tracking details.

How can I cancel an order?

Customers can cancel their orders either before the item is shipped or within six hours of placing the order.

What is the process for reporting damaged or missing items in an order?

To report damaged or missing items in your order, contact customer service on the day of delivery via email at hello@perforacare.com or by phone at +91 - 9999289288, or through WhatsApp. Please include an unboxing video within 24 hours to document any issues, ensuring a prompt resolution and your satisfaction.

What is your return policy?

For non-electronic items such as toothpaste, serum, mouthwash, and tongue cleaner, returns are not accepted. However, for electronic items, returns are accepted within 15 days only. Please note that returned items must be undamaged, unused, and non-personalized to be eligible for a refund.