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FAQs
Perfora stands out from other brands by prioritising simplicity and honesty. We focus on creating products that genuinely improve everyday life, without any hidden agendas. Our commitment to transparency and ethical practices ensures that you can trust us completely. With Perfora, you're not just buying oral care products—you're investing in a brand that puts your well-being first.
As per dentists' recommendation, replacing brush heads every 3 months is crucial for optimal oral hygiene. This practice ensures maximum effectiveness in plaque removal, minimising the risk of cavities and gum disease. Embrace this advice as a proactive step towards preserving your radiant smile and safeguarding your overall oral health.
We don't have any physical store locations where you can try out our products. However, we have partnered with several stores, including Tata 1mg, where you can find and purchase our products. While we don't have a brick-and-mortar presence, our online platform and partnerships ensure convenient access to our quality products.
Absolutely! At our company, we understand the importance of personalization. That's why we offer customization options for our electric toothbrushes, enabling customers to add their names for that extra personal touch. Moreover, we regularly introduce exclusive offers where customers can customise or even build their product boxes according to their preferences. We're dedicated to enhancing your experience with our products by adding that special personal touch.
We offer a straightforward shipping fee policy to ensure your shopping experience is as convenient as possible:
- For prepaid orders totaling ₹499 or more, enjoy complimentary delivery with no additional shipping fees.
- Prepaid orders below ₹499 will incur a nominal shipping fee of ₹25.
- For all Cash on Delivery (COD) orders, a shipping fee of ₹60 will be applied.
Rest assured, we strive to keep our shipping fees fair and transparent, allowing you to shop with ease and confidence.
Track your shipment effortlessly by clicking the provided link and entering your order ID or tracking details.
Customers can cancel their orders either before the item is shipped or within six hours of placing the order.
For non-electronic items such as toothpaste, serum, mouthwash, and tongue cleaner, returns are not accepted. However, for electronic items, returns are accepted within 15 to 30 days. Please note that returned items must be undamaged, unused, and non-personalized to be eligible for a refund.