Purple Magic Whitening Mouthwash (B2G3)
₹598
₹897
Legal
Return & Exchange
We provide a warranty on all electronic products covering manufacturing defects and non-functional units. Easy exchanges available for the same or a different product. Products returned due to a defect are eligible for an exchange only. Products returned due to dissatisfaction can be exchanged for another product or, if you do not wish to exchange, you will receive a Perfora Gift Card of equivalent value. No refunds will be issued to the original payment method.
15 days
Return window
3–5 days
Exchange / gift card processing
24 hrs
Dispatch after QC
1–2 days
QC at warehouse
Eligibility conditions
Manufacturing Defects – Faults in material or workmanship affecting functionality.
Non-Operational Units – Product not functioning as intended upon delivery.
Physical Damage Upon Delivery – Damage during transit (must be reported within 2 days of delivery).
Proof of purchase is required for availing warranty services.
All components including manuals, accessories, and tags must be returned with the item.
Exclusions
These are not covered under warranty:
Normal wear and tear
Damage caused by misuse, mishandling, or improper usage
Products out of the warranty coverage period
Issues arising from unauthorized repairs or modifications
To initiate a warranty claim, contact our support team with proof of defect (images or videos). Our team will review and provide a resolution.
Simple 4-step process
How to return
01
Raise a return request
Visit the link below or email hello@perforacare.com with your order ID and reason. Our system confirms eligibility instantly.
⚡ Instant confirmation02
Schedule a pickup
A courier partner will be assigned and a pickup scheduled at your address. You'll receive an SMS with slot details and a 4-digit OTP.
📲 OTP verification required03
Hand over the package
Share the OTP with the delivery agent. Keep the product in its original packaging — the agent will scan and collect.
📦 Original packaging required04
Exchange or Gift Card after QC
Once your item passes quality check, we'll ship your exchange or email you a Perfora Gift Card of equivalent value. No refunds are made to the original payment method.
🎁 3–5 business daysFully automated
How to exchange
01
Raise an exchange request
Raise a request through the link below or contact us with your order ID.
02
Schedule a pickup
A courier partner will be assigned and a pickup scheduled. You'll receive an SMS with slot details.
03
QC check at warehouse
Once we receive the item our team conducts a quick quality check. This takes 1–2 business days.
04
New item dispatched
After QC passes, your replacement is packed and shipped within 24 hrs. You'll receive a new tracking link via SMS.
