Return & <strong>Exchange</strong>
We provide a warranty on all electronic products covering manufacturing defects and non-functional units. Easy exchanges available for the same or a different product.
15 days
Return window
3–5 days
Refund processing
24 hrs
Dispatch after QC
1–2 days
QC at warehouse
Eligibility conditions
Manufacturing Defects – Faults in material or workmanship affecting functionality.
Non-Operational Units – Product not functioning as intended upon delivery.
Physical Damage Upon Delivery – Damage during transit (must be reported within 2 days of delivery).
Proof of purchase is required for availing warranty services.
All components including manuals, accessories, and tags must be returned with the item.
Exclusions
These are not covered under warranty:
Normal wear and tear
Damage caused by misuse, mishandling, or improper usage
Products out of the warranty coverage period
Issues arising from unauthorized repairs or modifications
To initiate a warranty claim, contact our support team with proof of defect (images or videos). Our team will review and provide a resolution.
Simple 4-step process
How to return
Raise a return request
Visit the link below or email support@perforacare.com with your order ID and reason. Our system confirms eligibility instantly.
⚡ Instant confirmationSchedule a pickup
A courier partner will be assigned and a pickup scheduled at your address. You'll receive an SMS with slot details and a 4-digit OTP.
📲 OTP verification requiredHand over the package
Share the OTP with the delivery agent. Keep the product in its original packaging — the agent will scan and collect.
📦 Original packaging requiredRefund after QC
Once the item reaches our warehouse and passes quality check, your refund is automatically triggered. You'll be notified at every step.
💸 3–5 business daysFully automated
How to exchange
Raise an exchange request
Raise a request through the link below or contact us with your order ID.
Schedule a pickup
A courier partner will be assigned and a pickup scheduled. You'll receive an SMS with slot details.
QC check at warehouse
Once we receive the item our team conducts a quick quality check. This takes 1–2 business days.
New item dispatched
After QC passes, your replacement is packed and shipped within 24 hrs. You'll receive a new tracking link via SMS.