At Perfora, your satisfaction is our priority. We strive to deliver high-quality products and ensure that every experience with us feels special.

We understand that choosing the right products is a personal decision. If you are dissatisfied with a product or have feedback to share, please write to us at hello@perforacare.com. We value your feedback and are always happy to hear from you.

1. Return & Exchange Policy

Eligibility for Returns and Exchanges

Products may be considered for return or exchange subject to the following conditions:

• Defective products: Products with manufacturing defects or other eligible issues may be exchanged for a replacement only. Refunds will not be issued.
• Products purchased at full price: Eligible electronic products must be non-discounted, non-personalized, unopened, unused, and returned within 15 days of purchase.
• Products purchased during sales: Orders placed during any Perfora Sale are not eligible for returns, refunds, or exchanges. This applies to all products, including electronic and consumable items.
• Personalized products: Personalized products are not eligible for returns or exchanges.

To initiate an eligible return or exchange, please email hello@perforacare.com with your order details. You may return the products to our address listed below. If Perfora arranges a pickup, applicable shipping charges will be billed at actual rates.

Dissatisfaction with a Product

If you are dissatisfied with an eligible product, you may choose to exchange it for another product. If you do not wish to exchange it, you will receive a Perfora Gift Card of equivalent value.

No refunds will be issued to the original payment method for either prepaid or Cash on Delivery (COD) orders.

If you opt for a gift card instead of an exchange, it will be sent to your registered email address on the day the product is picked up. The gift card carries lifetime validity.

2. Policy for Consumable Products

Our consumable products, including toothpastes and mouthwashes, are subject to strict hygiene standards. Once opened, these products cannot be repackaged or resold.

Opened or used consumable products are not eligible for returns, exchanges, or refunds.

In exceptional circumstances, Perfora may offer store credit equivalent to the value of eligible products, provided they are unopened and unused. Such cases will be assessed individually.

3. Electronic Products & Warranty

Our electronic products are covered by a warranty against delivery-related damage, internal defects, and product failures for the warranty period specified on the respective product page.

• Warranty claims are subject to Perfora's verification and prescribed claim procedure.
• Approved claims for defective products are eligible for an exchange or replacement only.
• No refunds will be issued if a warranty claim is accepted.
• Damage occurring after delivery is not covered under the delivery-damage warranty.

To initiate a warranty claim, please contact hello@perforacare.com and follow the prescribed procedure. Please provide the necessary details and documentation to help us process your claim.

4. Missing, Damaged or Undelivered Orders

Claims relating to missing products, products damaged during transit, or orders marked as delivered but not received must be reported within 2 days of the delivery date.

Contact us through any of the following channels:

• Email: hello@perforacare.com
• Phone: 011-43092293
• WhatsApp: +91 99992 89288

An unboxing video or relevant images are mandatory for claims involving missing items or products damaged during transit.

Please inspect your order upon delivery and do not accept packages that appear tampered with or damaged. All claims are subject to verification and the applicable policy terms.

5. Purchases from Marketplaces or Other Websites

For products purchased through third-party marketplaces or other websites, please contact the respective seller or platform directly to initiate a return, exchange, or warranty claim, as applicable.

6. Return Address

Eligible products may be returned to the following address:

Perfora Care
1st Floor, MPD Tower,
Golf Course Road, Sector 43,
Gurugram, Haryana – 122002, India.

Please contact our support team before sending any products back so that the applicable return or exchange procedure can be followed.

For any questions, concerns, or feedback, please reach out to hello@perforacare.com. We're always happy to help.