At Perfora, your smile and satisfaction is our highest priority! We work tirelessly to delight you with our products and make you feel special.
We understand that oral care is a personal choice and if you are dissatisfied or do not like our products due to any reason, we will gladly issue a full refund for any full priced (non-discounted) merchandise that is unopened, unused and returned within 30 days from the date of purchase. Simply contact us on email@example.com and return the products to our address. However, if we pick the products, postage will be charged at actuals and deducted from the refund amount. Please note, we do not offer ANY refund on personalised products.
Our consumable products like toothpastes and mouthwashes once opened cannot be repackaged or resold due to personal hygiene challenges. Please note that we cannot offer exchanges or refund on opened or used products. In exceptional cases, we may issue a gift card.
You can return the products at K-3/106A, Second Floor, DLF Phase 2, Gurugram - 122002.
Perfora is not responsible for damage after delivery. We will only offer one year warranty on our electric products for damages during delivery, or any internal defects or product failures. We have a set procedure and SOP that needs to be followed to claim warranty on our products. We request your co-operation on the same.
Please allow us one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery with an unboxing video via email on firstname.lastname@example.org or call/whatsapp on +91 - 9999289288. An unboxing video is mandatory to claim shortage or damage in transit.